The review for this task
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Support agents · evidence status
We have records for Fin’s 30 planned conversations and none for Tidio’s 30
One square per planned conversation. This shows what we hold, not a score: no ranking until both products have records.
Readable, completePartialRan only in admin previewNo records (our gap)
FinIntercom
Q&A · 24 plannedHandoff to a person · 6 planned
30/30on record
TidioLyro
Q&A · 24 plannedHandoff to a person · 6 planned
0/30on record
- All 24 Fin Q&A conversations came through a test entry point we could not confirm. TrailCup Works clarification task kept only its first turn.
- Fin’s 6 handoffs: the workflow was still in Draft and ran only in admin preview; routing was blocked and there was no backend receipt.
- No screenshots, exports or score sheets reached us for Tidio. That is our gap, not a product failure.
Evidence status as of 2026-10-10 · 6 fictional businesses · one attempt per task · no scoresanalyst.ai
Tidio leads this interim comparison at 69.0 points; Fin + Intercom scores 38.4.